#VIAVOICE DICTATION HOW TO#
Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. The voice recognition service helps in phone banking transactions as earlier customers had to put in their 16 or 12-digit card or account number, followed by a 4-digit password to initiate a transaction.ĭue to security considerations, there is an allotted time for completing a transaction and many a time transactions used to fall through as the customer took time to key in the numbers from their keypad.īusiness Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world.
"Our decision to invest in this new technology was primarily driven by the objective of enhancing convenience and the everyday banking experience of our customers," executive director Rajiv Sabharwal said. In recent times, there has been a big thrust by lenders on launching mobile banking products and with the introduction of Unified Payments Interface, it is likely to get much stronger. The bank is targeting to authenticate 50 lakh calls using the 'voice biometrics' this fiscal, the official said, adding till now 40 lakh phone banking transactions have been undertaken using this platform.Īt the time of launch, the bank had said the service could be used by its 33 million savings account and credit card customers. The bank has deployed voice recognition technology that verifies a caller's identity through natural conversation by analysing over 100 characteristics including voice modulation, speed, accent and pronunciation.